Refund policy

Last updated: August 29, 2026

Dopamine Alley (operated by Hollow & Alley, LLC) wants you to love what you ordered. If something isn't right, here's how returns and refunds work.

Return window. You may request a return within 30 calendar days of confirmed delivery. To be eligible, the item must be unworn, unused, unaltered, and in its original packaging, with proof of purchase (order confirmation or receipt).

Start here — don't ship anything back yet. Before sending anything back, email us at hello@dopaminealley.com with your order number and the reason for the return. Because your order may have shipped from more than one of our fulfillment partners, we'll confirm your return is approved and send you the correct return instructions and return destination for that specific item. Please don't send items back to the address shown on the outside of the package you received — that's often a supplier's shipping origin, not the correct return address, and returns sent there may not reach us. Returns sent without prior approval may not be accepted.

Who pays for return shipping. If you're returning an item because you changed your mind or ordered the wrong thing, return shipping is your responsibility. If the item arrived damaged, defective, or materially different from what you ordered, we'll cover it. Original shipping charges are non-refundable, except where we made an error or applicable law requires otherwise.

Earrings. For hygiene reasons, earrings can only be returned if they are unworn and still in their original packaging. Worn earrings cannot be accepted for return.

Hats. Hats must be unworn and have any original tags still attached.

Final sale and made-to-order items. Custom, personalized, made-to-order, or clearly marked final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect.

Gift cards. Gift cards are not returnable.

Damaged, defective, missing, or incorrect items. Please let us know within 7 calendar days of delivery. Email hello@dopaminealley.com with your order number, a description of the issue, and photos where possible — this helps us resolve it quickly.

Refunds. Once your approved return is received and inspected, we'll issue a refund to your original payment method. Your bank or card issuer may take additional time to post the refund to your account after we send it.

Exchanges. We don't guarantee exchanges — because inventory from our suppliers can change quickly, an item you want to exchange for may no longer be available by the time we receive your return. In most cases, the fastest option is to return the original item for a refund and place a new order for what you'd like instead.

Cancellations. We'll do our best to cancel an order if you contact us right away, but once a supplier has begun processing or shipping your order, we may not be able to stop it.

Your rights. Nothing in this policy limits any right you have under applicable law that cannot be waived by agreement.

Questions? Email us anytime at hello@dopaminealley.com.