Shipping policy

Last updated: August 29, 2026

How your order ships. Dopamine Alley fulfills orders through one or more approved fulfillment partners. If your order includes more than one item, it may arrive in separate packages, from different locations, and on different dates. This is expected and doesn't mean anything went wrong.

Processing and shipping times. Processing and shipping estimates vary by product and by which partner fulfills it. Based on current partner processing times, most items generally take approximately 1 to 8 business days to process before or during shipment. These are estimates, not guarantees, and can change. Business days exclude weekends and recognized carrier holidays.

Where we ship. Dopamine Alley currently ships to eligible addresses within the United States. Available shipping methods and charges are displayed at checkout before payment.

Delivery address. You're responsible for entering a complete and accurate shipping address at checkout. Once an order has been submitted, we can't guarantee we'll be able to change the address — please double-check it before completing your purchase.

Tracking. We'll share tracking information as soon as it's made available to us by the fulfilling partner or carrier. Carrier tracking scans and delivery estimates can occasionally lag behind the package's actual location, especially close to delivery.

Delays outside our control. We're not responsible for delays caused by the carrier, severe weather, customs processing, an incorrect address, or other circumstances outside our reasonable control. That said, we're still here to help — see below.

If a package seems lost. If tracking hasn't updated in a while or your order seems stuck, email hello@dopaminealley.com with your order number. We'll review the tracking information and follow up with the fulfilling partner or carrier on your behalf to figure out what happened.

If tracking says "delivered" but you don't have it. First, check around your delivery location (porch, mailroom, garage), with neighbors, and with anyone else in your household who might have brought it in — carriers sometimes mark packages delivered slightly before they're physically dropped off. If it still hasn't turned up after 48 hours, email us at hello@dopaminealley.com with your order number and we'll help investigate.

Reporting a problem. Please report damaged, missing, or incorrect items within 7 calendar days of delivery so we can make it right — see our Refund and Return Policy for details.

Questions about shipping? Email hello@dopaminealley.com.